At Ayuvydya, we are committed to ensuring the satisfaction of our customers. This policy outlines the terms under which purchases made through our website (https://ayuvydya.com/) can be cancelled and under what circumstances refunds may be granted.
Cancellations
- Order Cancellation by Customer: Customers can cancel their orders within 24 hours of placing the order by contacting our customer service team through the provided contact information on our website. If the order has not been processed or shipped, we will cancel the order and process a full refund.
- Order Cancellation by Ayuvydya: We reserve the right to cancel orders at any time due to reasons including, but not limited to, product unavailability, errors in product or pricing information, or problems identified related to credit and fraud avoidance. In such cases, we will immediately notify the customer of the cancellation and process a full refund.
Returns
- Return Eligibility: Products are eligible for return if they are received in a damaged or defective condition, or if the wrong product has been delivered. The customer must notify our customer service within 24 hours of receiving the product to qualify for a return.
- Process: To initiate a return, customers should contact our customer service with the order number, product details, and the reason for the return. We may request photographic evidence of the issue for verification purposes.
- Return Shipping: Instructions for return shipping will be provided upon acceptance of the return request. The cost of return shipping may be borne by Ayuvydya if the product is defective, damaged, or incorrect.
Refunds
- Refund Eligibility: Refunds are processed based on the eligibility criteria specified under the Cancellations and Returns sections.
- Refund Processing: Once a return is received and inspected, we will send an email to notify the customer of the approval or rejection of the refund within 3-4 working days. If approved, the refund will be processed, and a credit will automatically be applied to the customer’s credit card or original method of payment within a certain amount of days.
- Late or Missing Refunds: If a refund is not received within the expected timeframe, customers are advised to first check their bank account again and contact their credit card company or bank, as it may take some time before the refund is officially posted.
Exchanges
- We only replace items if they are defective or damaged. Customers who wish to exchange a product for the same item should contact our customer service.
Limitations
- Certain health and personal care products may not be eligible for returns unless defective or damaged upon receipt.
- Products must be returned in their original packaging, in the same condition as received, to be eligible for a refund or exchange.
Contact Information
For questions or concerns about this Refunds and Cancellations Policy, please contact our customer service team via the contact information provided on our website.
